FAQ
Custom Orders & Designs
Q: Do you offer custom designs?
A: Yes, we provide full flexibility for your project:
- Adaptation: Modify any of our 50+ designs (color, shape, font, materials).
- Fully Custom: We create signs from scratch based on your unique vision.
How to start: Email info@bsign-store.com. We’ll provide a free mockup and a custom quote within 1 business day.
Bulk Orders & Trade Discounts
Q: Do you offer discounts for large orders?
A: Yes, we have a tiered discount system for designers and businesses:
- 10–25 units: 5% OFF
- 25–50 units: 10% OFF
- 50+ units: 15% OFF
- Large Projects: Contact us for individual quotes and special B2B conditions.
ADA & Braille Compliance
Q: Are your signs ADA compliant?
A: Yes, we strictly follow international accessibility standards (ADA, UK, EU):
- Tactile Braille: Grade 2 (Contracted) with precise domed dots.
- Raised Elements: Text and icons raised by 1/32" (0.8mm).
- Optimized Contrast: High-readability palettes and non-glare finishes.
- Custom Compliance: We can adapt layouts to your local regulations.
Installation & Mounting
Q: How do I install my signs?
A: Each sign includes a standard mounting kit. We offer options for any surface:
- Adhesive Tape: For glass or smooth walls.
- Heavy-Duty Foam Tape: For textured or uneven surfaces.
- Standoff Spacers: Premium metal fixings for a 3D "floating" effect.
- Note: For signs over 70cm, we recommend reinforcing with "liquid nails."
Production & Shipping
How long does it take to produce and ship my order?
We take pride in our agility. Whether it's a single sign or a massive project, we ensure a fast turnaround without compromising quality:
- Standard Production: 3–5 business days for catalog items.
- Bulk Production: 3–14 business days, depending on the complexity and volume (we calculate a specific timeline for every individual quote).
- Capacity: We can produce up to 1,000 units in 10 business days.
Shipping Options:
We ship worldwide and always provide a Tracking Number so you can monitor your package.
- 📦 Standard Shipping: USA: ±12 days Europe: ±12 days
- 📦 Rest of the World: 15–30 days
- 📦 Express Shipping: Worldwide: 4–7 business days via premium carriers.
